Job Description
Join our dynamic team as a Night Shift Hotel Agent at the prestigious Grand Plaza Hotel Detroit! We're seeking charismatic professionals to deliver exceptional overnight guest experiences in the heart of the Motor City. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a vibrant urban setting. Your expertise will ensure seamless operations during peak evening hours while maintaining our commitment to luxury hospitality.
Responsibilities
- Manage check-in/check-out procedures for overnight guests with efficiency and warmth
- Monitor hotel security systems and respond to emergency situations promptly
- Handle guest inquiries and resolve service issues with exceptional problem-solving skills
- Coordinate with housekeeping and maintenance teams for room readiness
- Process payments and manage financial transactions accurately
- Conduct nightly audits and prepare operational reports
- Uphold brand standards through professional appearance and service excellence
Qualifications
- Previous hotel or hospitality experience required
- Ability to work flexible overnight shifts (10 PM - 6 AM)
- Strong communication and conflict resolution abilities
- Proficient in hotel management systems (Opera, PMS)
- Valid Michigan driver's license preferred
- Basic first aid/CPR certification a plus
- Ability to stand/walk for extended periods
- High school diploma or equivalent required