Job Description
Join our dynamic night shift team at Grand Hospitality Group's flagship Austin property! As a Night Shift Hotel Agent, you'll be the heart of our overnight operations, delivering exceptional guest experiences during peak evening hours. We offer competitive pay, comprehensive benefits, and career advancement opportunities in Austin's vibrant hospitality scene. Perfect for night owls who thrive in fast-paced environments!
Responsibilities
- Manage front desk operations during overnight shifts (10 PM - 6 AM)
- Handle guest check-ins/checkouts with efficiency and warmth
- Respond to guest inquiries and resolve issues promptly
- Monitor security systems and ensure property safety protocols
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Prepare end-of-day reports for management
Qualifications
- 1+ years hotel or customer service experience required
- Availability for consistent night shifts (10 PM - 6 AM)
- Strong communication and conflict resolution skills
- Proficiency with hotel management software (e.g., Opera)
- Ability to multitask in high-pressure situations
- Texas Food Handler/Seller certification preferred
- Valid driver's license and reliable transportation
- Ability to stand/walk for extended periods