Job Description
Join our award-winning hotel team as a Night Shift Associate and become the heart of our 24/7 guest experience! We're seeking dedicated hospitality professionals to ensure seamless operations during evening hours. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your contributions directly impact guest satisfaction. If you're passionate about service excellence and thrive in overnight settings, this role is your gateway to growth in the hospitality industry.
Responsibilities
- Provide exceptional guest service during overnight hours, including check-ins, check-outs, and special requests
- Monitor security systems and ensure property safety through regular patrols
- Coordinate with housekeeping and maintenance teams for urgent overnight requests
- Manage front desk operations, including reservations and billing inquiries
- Respond to emergencies following established protocols
- Prepare daily reports and maintain accurate guest records
- Assist with valet services and luggage handling as needed
Qualifications
- Minimum 1 year hotel or hospitality experience preferred
- Strong customer service orientation with problem-solving skills
- Ability to work independently and make sound decisions
- Valid Texas driver's license with clean driving record
- Flexible availability including weekends and holidays
- Basic computer proficiency and POS system knowledge
- Physical ability to stand/walk for extended periods and lift up to 25 lbs
- Bilingual (English/Spanish) certification a plus