Job Description
Embark on an exciting career in hospitality as a Front Desk Agent at Grand Manhattan Hospitality! We're seeking passionate individuals with no prior experience to join our award-winning team in the heart of NYC. You'll be the first point of contact for our distinguished guests, delivering exceptional service while gaining valuable industry skills. Enjoy competitive pay, comprehensive training, and opportunities for advancement in one of the world's most dynamic cities.
Our modern downtown hotel offers a supportive environment where your customer service abilities shine. Benefit from flexible scheduling, health benefits, and a vibrant team culture. If you're ready to start your hospitality journey with a company that invests in its people, apply today!
Responsibilities
- Deliver warm, professional greetings and check-in/check-out services to hotel guests
- Manage reservations, room assignments, and guest inquiries with precision
- Process payments and handle cash/credit transactions securely
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Maintain accurate guest records and confidentiality of sensitive information
- Assist with luggage handling and provide local area recommendations
- Resolve guest concerns promptly and escalate complex issues to management
Qualifications
- High school diploma or equivalent (students welcome to apply)
- No prior experience required – full training provided!
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with a positive attitude
- Proficiency in basic computer applications (MS Office, email)
- Ability to stand for extended periods and lift up to 25 lbs
- Valid work authorization in the United States
- Flexibility to work evenings, weekends, and holidays