Job Description
Join our award-winning Grand Plaza Hotel as a Night Shift Concierge and become the heart of our guest experience during evening hours. This pivotal role blends luxury hospitality with operational excellence in San Jose's vibrant downtown. You'll curate unforgettable stays for business travelers and tourists alike while maintaining seamless backend operations. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment in one of California's most exciting cities.
Responsibilities
- Deliver exceptional guest service during overnight hours, including check-ins, check-outs, and special requests
- Manage room assignments and optimize occupancy rates using hotel management software
- Coordinate with security, housekeeping, and maintenance teams to ensure operational excellence
- Handle emergency situations with calm professionalism and adhere to safety protocols
- Process payments, manage cash floats, and maintain accurate financial documentation
- Act as local tourism ambassador, providing personalized recommendations for dining, entertainment, and attractions
- Prepare daily reports and maintain detailed guest preference logs for personalized service
Qualifications
- Minimum 2 years of luxury hotel or high-end hospitality experience required
- Proven ability to multitask in fast-paced environments with impeccable attention to detail
- Exceptional communication skills and fluency in English; bilingual proficiency highly valued
- Proficiency with property management systems (Opera, OPERA Cloud) and Microsoft Office Suite
- Flexible availability including nights, weekends, and holidays with reliable transportation
- Valid California driver's license and clean driving record preferred
- Ability to stand/walk for extended periods and lift up to 25 pounds