Job Description
Immerse yourself in the historic charm of New Orleans while managing premier hospitality operations at The Roosevelt New Orleans, a Waldorf Astoria Hotel. We are seeking a dedicated Night Shift Manager to oversee our 24-hour operations, ensuring our guests experience the legendary Crescent City hospitality around the clock.
Located in the vibrant French Quarter, our hotel is a landmark of luxury. We are looking for a professional who thrives in a fast-paced environment and is ready to contribute to a world-class team. If you have a passion for guest satisfaction and night operations, we want to meet you.
Responsibilities
- Oversee all front desk operations during the night shift, including check-ins, check-outs, and concierge services.
- Ensure the safety and security of guests, staff, and property through strict adherence to protocols.
- Handle guest inquiries, complaints, and special requests with empathy and efficiency.
- Manage room status updates, including cleaning assignments and maintenance requests.
- Conduct regular security patrols and monitor surveillance systems.
- Perform night audit duties and prepare daily reports for the management team.
- Foster a positive and professional environment for night shift staff.
Qualifications
- High school diploma or GED equivalent required; Associate's degree in Hospitality or Business preferred.
- Minimum of 2 years of experience in hotel front desk operations or night audit management.
- Strong problem-solving skills and the ability to make quick decisions under pressure.
- Excellent communication skills, both verbal and written.
- Availability to work nights, weekends, and holidays as required.
- Familiarity with hotel PMS (Property Management Systems) is a plus.