Job Description
Are you a night owl looking for a stable career in the heart of Ohio's capital? Grand Columbus Hotel is seeking a dedicated Night Shift Receptionist to join our premium hospitality team. Experience the unique rhythm of the night shift, enjoy the quiet atmosphere of a top-tier facility, and benefit from our competitive salary and comprehensive perks package. We are committed to excellence and looking for professionals who thrive in a 24/7 service environment.
Responsibilities
- Check guests in and out efficiently, ensuring all registration data is accurate and secure.
- Perform comprehensive night audit duties, including balancing daily financial reports and credit card settlements.
- Monitor security systems and access points to ensure the safety of guests and property.
- Respond to guest inquiries, complaints, and requests promptly via phone, email, and in-person.
- Maintain a pristine appearance of the front desk and lobby areas throughout the night.
- Handle cash handling and petty cash management with strict attention to detail.
- Collaborate with day staff to ensure a seamless handover of guest information and room status.
Qualifications
- Previous experience in hospitality, front desk operations, or a related customer service role is preferred.
- Proficiency with hotel Property Management Systems (PMS) such as Opera, Micros, or similar software.
- Strong computer literacy, including Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to work independently and make sound decisions during quiet hours.
- High school diploma or equivalent required.