Job Description
Join our award-winning team at Grand Hotel Detroit for an exciting Night Shift position! We're seeking dedicated hospitality professionals to ensure our guests experience exceptional service during overnight hours. This role offers competitive pay, comprehensive benefits, and opportunities for career growth in Detroit's vibrant hospitality scene.
As a Night Shift Hotel Staff member, you'll be the face of our hotel during critical evening hours, ensuring safety, comfort, and seamless operations. If you're a night owl with a passion for service and thrive in dynamic environments, this role is perfect for you.
Responsibilities
- Manage front desk operations during overnight hours, including check-ins, check-outs, and guest inquiries
- Monitor security systems and respond to emergency situations promptly
- Perform nightly audits and reconcile financial transactions
- Coordinate with housekeeping and maintenance teams for urgent requests
- Assist with valet services and guest transportation logistics
- Maintain detailed logs of all incidents and activities
- Ensure common areas are secure and properly maintained
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year hotel or customer service experience
- Ability to work independently and make sound decisions
- Strong problem-solving and conflict resolution skills
- Proficiency with hotel management software (e.g., Opera, PMS)
- Valid Michigan driver's license with clean driving record
- Flexible schedule availability including weekends and holidays
- Basic first aid and CPR certification (or willingness to obtain)