Job Description
Join our vibrant team at Grand Plaza Hotel for exciting weekend shift opportunities! We're seeking passionate hospitality professionals to deliver exceptional guest experiences during peak weekend periods. Enjoy competitive pay, flexible scheduling, and a dynamic work environment in downtown Philadelphia. As a weekend hotel staff member, you'll be the face of our luxury property, ensuring seamless check-ins, personalized service, and memorable stays for our discerning guests.
Responsibilities
- Manage guest check-ins/check-outs with efficiency and professionalism
- Handle reservation modifications and special requests promptly
- Process payments and maintain accurate financial records
- Address guest inquiries and resolve service issues diplomatically
- Collaborate with housekeeping and maintenance teams for operational excellence
- Uphold brand standards and safety protocols
- Contribute to weekend occupancy optimization strategies
Qualifications
- 1+ years hotel front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency with property management systems (e.g., Opera)
- Flexible availability for weekend shifts (Fri-Sun)
- Strong attention to detail and multitasking ability
- Basic knowledge of Philadelphia tourism attractions
- Valid Pennsylvania hospitality or food handler certification preferred
- Ability to stand for extended periods