Job Description
Join our dynamic team at Grand Hotel Detroit and become part of the city's premier hospitality experience. We're seeking dedicated night shift professionals to ensure seamless operations while our guests rest. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a vibrant urban environment. Perfect for night owls seeking stability and advancement in the hospitality industry.
Responsibilities
- Manage front desk operations including check-ins/check-outs and guest inquiries during overnight hours
- Monitor security systems and respond to emergency situations promptly
- Coordinate with housekeeping and maintenance teams for guest room readiness
- Handle guest complaints with professionalism and resolve issues to satisfaction
- Process payments and maintain accurate financial records
- Conduct nightly audits and prepare operational reports
- Assist with valet services and luggage handling as needed
Qualifications
- Minimum 1 year hotel or customer service experience
- Ability to work flexible shifts including weekends and holidays
- Strong communication and conflict resolution skills
- Basic knowledge of hotel management systems (e.g., Opera, PMS)
- Valid Michigan driver's license with clean driving record
- First Aid/CPR certification preferred
- Ability to stand for extended periods and lift up to 50 lbs
- High school diploma or equivalent required