Job Description
Join our vibrant team at the Grand Louisville Hotel! We're seeking dedicated Night Shift Hotel Staff to deliver exceptional guest experiences during overnight hours. This premium opportunity offers competitive compensation, comprehensive benefits, and a dynamic work environment. If you thrive in fast-paced settings and prioritize guest satisfaction, apply now to become part of Louisville's premier hospitality destination.
Responsibilities
- Provide exceptional customer service during night shift operations, including check-ins/check-outs and guest inquiries
- Monitor hotel security protocols and ensure guest safety throughout overnight hours
- Manage reservation systems and update guest information in real-time
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle guest requests and resolve complaints promptly with professionalism
- Perform nightly audits of front desk operations and financial transactions
- Respond to emergency situations following established procedures
Qualifications
- Minimum 1 year hotel/hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Proficiency in hotel management software (e.g., Opera, PMS)
- Flexibility to work nights, weekends, and holidays
- Valid driver's license and reliable transportation
- High school diploma or equivalent required