Job Description
Are you a vibrant professional with a passion for hospitality? Join the dynamic team at Oceanview Luxury Hotels in the heart of Miami. We are currently seeking an enthusiastic Weekend Front Desk Agent to join our prestigious property. If you thrive in a fast-paced environment and enjoy creating memorable guest experiences, we want to hear from you! This is an excellent opportunity to work in one of the most exciting cities in the world with competitive pay and a supportive team culture.
Responsibilities
- Check guests in and out efficiently while ensuring a warm and personalized welcome.
- Manage phone calls, emails, and reservations with the highest level of professionalism.
- Handle guest inquiries, complaints, and requests promptly and courteously to ensure satisfaction.
- Assist with concierge services and provide local recommendations to enhance the guest stay.
- Process payments accurately and maintain detailed daily logs and reports.
- Uphold high standards of cleanliness, safety, and security protocols.
Qualifications
- Previous experience in a hotel front desk, reception, or customer service role is preferred.
- Strong communication and interpersonal skills with a friendly demeanor.
- Ability to work flexible hours, including weekends, holidays, and rotating shifts.
- Proficiency in Microsoft Office Suite and hotel Property Management Systems (PMS).
- A high school diploma or equivalent is required.