Job Description
Join The Grand Zenith Hotel & Suites, a premier destination in the heart of San Francisco. We are currently seeking a dedicated Night Shift Supervisor to ensure our guests enjoy a seamless and secure experience around the clock. If you thrive in a fast-paced environment and have a passion for hospitality, this is your opportunity to advance your career in one of California's most vibrant cities.
As part of our night shift team, you will oversee front desk operations, manage security protocols, and handle guest inquiries during our quiet hours. We offer competitive pay, comprehensive benefits, and a supportive work culture that values excellence.
Responsibilities
- Oversee front desk operations and guest check-ins/check-outs during night shifts.
- Conduct regular security rounds of the property to ensure guest safety and asset protection.
- Manage the hotel's Point of Sale (POS) system and handle financial transactions accurately.
- Resolve guest complaints or issues in a calm, professional, and solution-oriented manner.
- Perform nightly housekeeping inspections and coordinate with maintenance teams for repairs.
- Maintain accurate records of night audit reports and occupancy levels.
- Assist late-arriving guests and provide concierge services as needed.
Qualifications
- High school diploma or GED required; Associate's degree in Hospitality or Business is a plus.
- Minimum of 2 years of experience in front desk operations or hotel management.
- Proven ability to work effectively during night shifts and on weekends.
- Strong proficiency with hotel management software (e.g., Opera, Smith Travel, or similar).
- Excellent communication and interpersonal skills.
- Must be detail-oriented and possess a strong sense of integrity and security.
- CPR and First Aid certification is preferred.