Job Description
Join Mountain View Lodge's dynamic team as a Part-Time Front Desk Agent in the heart of Colorado Springs! We're seeking a customer-focused professional to deliver exceptional hospitality experiences in our boutique mountain retreat. Enjoy flexible scheduling, stunning Rocky Mountain views, and a supportive work environment. Perfect for students, travelers, or hospitality enthusiasts seeking work-life balance.
Responsibilities
- Check guests in/out efficiently using Opera property management system
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate housekeeping and maintenance requests
- Upsell hotel amenities and local attractions
- Maintain pristine front desk and lobby areas
Qualifications
- High school diploma or equivalent required
- Previous hotel or customer service experience preferred
- Strong communication and conflict resolution skills
- Proficiency in property management systems (Opera a plus)
- Ability to work weekends, evenings, and holidays
- Basic math and cash handling skills
- Valid Colorado driver's license (for local errands)
- Must pass background check and drug screening