Job Description
Join our award-winning team at Grand Hotel Fresno, where luxury meets Central Valley charm. We're seeking a passionate Part-Time Front Desk Agent to create memorable experiences for our discerning guests. Enjoy flexible scheduling while working in our stunning downtown location with competitive pay and growth opportunities. Perfect for students or professionals seeking work-life balance.
As a cornerstone of our guest experience, you'll handle check-ins, manage reservations, and resolve inquiries with professionalism. Our modern amenities include a rooftop pool and spa, ensuring an exceptional work environment. We offer paid training and complimentary employee benefits including discounted room stays.
Responsibilities
- Efficiently manage guest check-ins/check-outs using our proprietary PMS system
- Handle reservation modifications and room assignments with precision
- Respond to guest inquiries via phone, email, and in-person
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and special packages
- Maintain pristine front desk appearance and organization
Qualifications
- Previous front desk or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with reservation systems (e.g., Opera, Fidelio)
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Fresno attractions and services
- High school diploma or equivalent required