Job Description
Join our award-winning team at the Indianapolis Marriott Downtown, where exceptional service meets Midwestern hospitality! We're seeking a dynamic Part-Time Front Desk Agent to create memorable experiences for our guests. This role offers flexible scheduling (evenings/weekends) and the opportunity to develop your career in premium hospitality while exploring Indianapolis's vibrant culture.
As a cornerstone of our guest experience, you'll handle check-ins, manage reservations, and resolve inquiries with professionalism. We provide comprehensive training, competitive benefits (including hotel discounts), and a supportive team environment. Perfect for students or professionals seeking flexible work-life balance without compromising on career growth.
Responsibilities
- Efficiently manage guest check-in/check-out processes while maintaining accuracy
- Handle reservation inquiries and modifications using property management systems
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate cash handling procedures
- Coordinate with housekeeping, valet, and maintenance teams for seamless operations
- Act as local tourism resource, recommending attractions and dining
- Execute upselling opportunities for room upgrades and amenities
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months customer service experience in hospitality or retail
- Proficiency with property management systems (e.g., Opera, Marriott PMS)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Flexible availability including nights, weekends, and holidays
- Basic math skills for cash handling and billing
- Valid driver's license (for valet coordination)