Job Description
Join our award-winning team at Grand River Hotel Louisville, where luxury meets Southern hospitality! We're seeking a charismatic Part-Time Front Desk Agent to create unforgettable experiences for our guests. This role offers flexible scheduling including evenings and weekends, perfect for students or those seeking work-life balance. Enjoy competitive pay, employee discounts, and a vibrant downtown location near Louisville's top attractions.
Responsibilities
- Provide exceptional guest service with warm, personalized check-in/check-out experiences
- Manage reservations using Opera property management system
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through meticulous attention to detail
- Assist with valet services and concierge requests
Qualifications
- High school diploma or equivalent required
- Previous hotel or customer service experience preferred
- Proficient with technology and reservation systems
- Strong communication and conflict resolution skills
- Flexible availability including nights/weekends
- Ability to multitask in fast-paced environments
- Valid driver's license for valet duties
- Basic knowledge of Louisville attractions