Job Description
Join our award-winning luxury hotel in Raleigh, NC as a Part-Time Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences while managing check-ins, reservations, and inquiries. Enjoy flexible scheduling, competitive pay, and a stunning work environment in the heart of North Carolina's capital city. Perfect for students or professionals seeking work-life balance.
Responsibilities
- Manage seamless guest check-in/check-out processes with warm professionalism
- Handle reservations via our proprietary hotel management system
- Address guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and special packages
- Maintain lobby area appearance and cleanliness standards
Qualifications
- 1+ years hotel or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with reservation software and MS Office
- Ability to work flexible shifts including weekends/holidays
- Basic math and cash handling skills
- Attention to detail and problem-solving aptitude
- Valid North Carolina driver's license (if valet duties assigned)
- High school diploma or equivalent required