Job Description
Join our award-winning team at the Grand Plaza Hotel, San Antonio's premier luxury destination on the iconic Riverwalk! We're seeking passionate part-time Front Desk Agents to create unforgettable guest experiences. Enjoy flexible scheduling, competitive hourly pay, and opportunities for growth in a dynamic hospitality environment. Perfect for students, retirees, or those seeking work-life balance in the heart of the Alamo City.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage reservations, room assignments, and payment processing
- Address guest inquiries and resolve issues promptly
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain accurate records and follow security protocols
Qualifications
- Previous hospitality or customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with hotel management software (e.g., Opera)
- Ability to work flexible evenings/weekends
- Professional appearance and positive attitude
- High school diploma or equivalent required
- Bilingual (English/Spanish) a plus