Job Description
Join our award-winning team at Grand Hotel San Jose! We're seeking a dynamic Part-Time Front Desk Agent to deliver exceptional guest experiences. This role offers flexible evening/weekend shifts in a luxury downtown setting. Perfect for students or career changers seeking hospitality experience with growth potential. Enjoy competitive pay, complimentary meals, and employee discounts.
Responsibilities
- Check in/out guests efficiently using Opera PMS system
- Manage reservations and room status updates
- Resolve guest inquiries with professionalism and empathy
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a clean, organized lobby environment
Qualifications
- High school diploma or equivalent required
- 1+ years hotel or customer service experience preferred
- Proficiency with hotel management software (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling skills
- Valid CA driver's license (if required for duties)
- Fluency in English; bilingual Spanish a plus