Job Description
Join our award-winning team at Desert Rose Hotel, Tucson's premier luxury destination! We're seeking a friendly and professional Part-Time Front Desk Agent to create unforgettable guest experiences. Enjoy flexible scheduling, competitive benefits including employee discounts, and a vibrant work environment in the heart of downtown Tucson. Perfect for students or professionals seeking work-life balance without compromising career growth in the hospitality industry.
Responsibilities
- Check guests in/out efficiently using Opera property management system
- Handle guest inquiries with exceptional service and problem-solving skills
- Process reservations, payments, and maintain accurate guest records
- Coordinate with housekeeping and maintenance departments for guest requests
- Upsell hotel amenities and services to enhance guest experience
- Assist with basic concierge services and local area recommendations
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (Opera/Micros)
- Excellent communication and conflict resolution abilities
- Flexible availability including nights, weekends, and holidays
- Basic math skills for cash handling and billing
- Valid Arizona driver's license (for vaifleet support)