Job Description
Welcome to Mesa Grand Hotel & Spa, where luxury meets genuine hospitality. We are currently seeking a dedicated Part-Time Front Desk Agent to join our vibrant team in the heart of Mesa, AZ. If you thrive in a fast-paced environment and love creating memorable experiences for guests, we want to meet you.
As a key member of our front-of-house team, you will be the first point of contact for our visitors. We pride ourselves on our modern amenities and our commitment to employee growth. We offer competitive hourly rates, flexible scheduling, and a supportive work culture that values every team member.
Why Choose Us?
- Competitive pay starting at $18.00/hr
- Flexible shift options to suit your lifestyle
- Employee discount on dining and spa services
- Opportunities for professional development within the hospitality industry
Responsibilities
- Check guests in and out efficiently, ensuring a seamless arrival and departure experience.
- Answer incoming phone calls and emails promptly, responding to inquiries with a professional and warm tone.
- Manage room assignments and reservations using our Property Management System (PMS).
- Address guest complaints or requests immediately, escalating complex issues to the Manager when necessary.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and high standards of cleanliness.
- Maintain a tidy reception area and lobby, contributing to the overall aesthetic appeal of the hotel.
Qualifications
- Previous experience in customer service, hospitality, or front desk operations is preferred but not required.
- Strong computer literacy, specifically with Microsoft Office Suite and hotel PMS software.
- Excellent verbal communication skills and a professional telephone manner.
- The ability to multitask effectively in a dynamic, high-volume environment.
- Flexibility to work evenings, weekends, and holidays as required by business needs.
- High school diploma or equivalent (GED) is required.