Job Description
Join the vibrant team at Grand Oakland Hotel and become the face of our luxury hospitality experience. We're seeking a passionate Part-Time Front Desk Agent to deliver exceptional guest service while showcasing Oakland's unique charm. This role offers flexible scheduling perfect for students or professionals seeking work-life balance. Enjoy competitive pay, employee discounts, and a supportive environment where your contributions are valued.
Our ideal candidate thrives in fast-paced settings, possesses excellent communication skills, and takes pride in creating memorable guest experiences. With stunning views of the Bay and proximity to downtown attractions, this is more than a job—it's your gateway to the heart of Oakland's hospitality scene.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries with professionalism and local knowledge
- Process payments, manage cash floats, and reconcile daily transactions
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and local attractions to enhance guest experiences
- Maintain a clean, organized front desk area at all times
- Address guest concerns promptly and escalate issues when necessary
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including evenings and weekends
- Proficiency with reservation systems (e.g., Opera, PMS)
- Valid California driver's license and reliable transportation
- Basic math skills for financial transactions
- Positive attitude and commitment to exceptional service
- Must be authorized to work in the United States