Job Description
Join our award-winning team at Metropolitan Hospitality Group as a Part-Time Front Desk Agent in the heart of Manhattan. We're seeking charismatic professionals to deliver exceptional guest experiences while managing dynamic shift schedules. Enjoy competitive pay, flexible hours, and opportunities for advancement in a luxury hospitality environment. Perfect for students or professionals seeking flexible work-life balance.
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage room reservations and coordinate with housekeeping/departments
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Uphold brand standards through personalized guest interactions
- Monitor security protocols and manage access systems
- Collaborate with team members during shift transitions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience
- Proficiency with reservation software (Opera, Cloudbeds)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic knowledge of NYC tourism and attractions
- Multilingual abilities (Spanish/Portuguese preferred)