Job Description
Join our award-winning team at Grand Hospitality Group as a Part-Time Front Desk Agent in the heart of Cleveland! We're seeking energetic hospitality professionals to deliver exceptional guest experiences at our downtown luxury hotel. Enjoy flexible scheduling, competitive pay, and a vibrant work environment near Playhouse Square and the Flats East Bank. Perfect for students or career changers seeking part-time opportunities in Cleveland's thriving hospitality scene.
Responsibilities
- Manage check-in/check-out processes with precision and warmth
- Handle guest inquiries and resolve service issues promptly
- Process reservations and manage room assignments
- Operate property management systems (Opera/PMS)
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain accurate guest records and billing information
- Assist with valet and concierge services as needed
Qualifications
- Previous hotel or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with reservation systems and MS Office
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required
- Valid Ohio driver's license (if valet duties involved)