Job Description
Join our award-winning hospitality team at Grand Plaza Hotel & Resort as a Part-Time Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences through seamless check-ins, personalized service, and problem-solving excellence. Enjoy flexible shift schedules, competitive pay, and a supportive work environment in the heart of Wichita. Perfect for students or career changers seeking dynamic part-time opportunities with growth potential.
Why Work With Us?
• Industry-leading training programs
• Employee discounts on hotel stays
• Recognition programs for outstanding service
• Collaborative team culture
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Handle reservation inquiries, modifications, and cancellations with precision
- Resolve guest concerns promptly and maintain high satisfaction standards
- Process payments and manage cash drawer responsibilities
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain accurate shift logs and incident documentation
- Uphold brand standards through professional appearance and communication
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency with hotel management software (Opera, Cloudbeds, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Flexible availability for evenings, weekends, and holidays
- Basic math and cash-handling accuracy
- Positive attitude and problem-solving mindset