Job Description
Join our dynamic hospitality team as a Part-Time Front Desk Agent at our Baltimore location! No experience necessary – we provide comprehensive training to kickstart your career in guest services. This role offers flexible scheduling and is perfect for students, career-changers, or those seeking a rewarding part-time position. You'll be the first point of contact for our valued guests, ensuring exceptional service and memorable experiences.
Responsibilities
- Warmly greet and register guests, ensuring seamless check-in/check-out experiences
- Manage reservations, room assignments, and billing inquiries with precision
- Respond to guest requests via phone, email, and in-person promptly
- Maintain accurate records using property management systems
- Collaborate with housekeeping and maintenance teams to resolve guest issues
- Process payments and handle cash/credit transactions securely
- Uphold brand standards through consistent service excellence
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – training provided
- Exceptional communication and interpersonal skills
- Basic computer literacy with willingness to learn new systems
- Strong organizational and multitasking abilities
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including weekends/holidays
- Valid work authorization required