Job Description
Join our prestigious boutique hotel in the heart of Manhattan as a Part-Time Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences during evening and overnight shifts. This role offers flexible scheduling perfect for students or career changers, with opportunities for advancement within our luxury hospitality brand.
As the first point of contact, you'll embody our commitment to personalized service while managing check-ins, handling reservations, and resolving guest inquiries with finesse. Enjoy complimentary staff meals, discounted hotel stays, and a vibrant work environment in NYC's dynamic hospitality scene.
Responsibilities
- Efficiently manage guest check-in/check-out processes and room assignments
- Handle reservation inquiries and modifications using Opera PMS system
- Resolve guest complaints with professionalism and discretion
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for guest requests
- Uphold brand standards through exceptional communication and problem-solving
- Monitor security procedures and emergency protocols
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management systems (Opera PMS preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid New York State driver's license (if required for errands)
- Basic knowledge of NYC attractions and transportation systems
- Ability to stand for extended periods and lift up to 25 lbs
- Fluency in English; Spanish/French a plus