Job Description
Join our award-winning team at Harborview Hotels as a Part-Time Front Desk Agent! We're seeking charismatic hospitality professionals to create unforgettable guest experiences in the heart of Chicago. If you thrive in fast-paced environments and have a passion for exceptional service, this role is your gateway to a dynamic career in luxury hospitality. Enjoy competitive pay, flexible scheduling, and a supportive team culture.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries efficiently
- Address guest concerns promptly and coordinate with housekeeping/maintenance teams
- Process payments accurately and maintain secure cash handling procedures
- Utilize property management systems (e.g., Opera, Fidelio) for operations
- Market hotel amenities and local attractions to enhance guest satisfaction
- Maintain detailed records of guest preferences and special requests
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel/customer service experience with proven guest interaction skills
- Exceptional communication and conflict resolution abilities
- Proficiency in property management systems and MS Office Suite
- Ability to work flexible shifts, including nights/weekends/holidays
- Strong attention to detail and multitasking capabilities
- Basic math skills for cash handling and financial transactions
- Positive attitude and commitment to exceeding guest expectations