Job Description
Join our award-winning hospitality team at Grand Bay Hotel Oakland, where luxury meets local charm. We're seeking a dynamic Part-Time Front Desk Agent to deliver exceptional guest experiences in our vibrant downtown location. This role offers flexible scheduling, competitive compensation, and growth opportunities within a renowned hotel group. Ideal candidates will thrive in fast-paced environments and share our passion for creating memorable stays.
Enjoy perks including complimentary hotel stays, employee discounts, and a supportive team culture. Perfect for students or professionals seeking flexible hours without compromising career development.
Responsibilities
- Provide exceptional guest check-in/check-out services with warm hospitality
- Manage reservations and room assignments using Opera property management system
- Handle guest inquiries and resolve issues promptly with solution-oriented approach
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through consistent service excellence
- Assist with valet services and luggage handling as needed
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency with hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid driver's license for valet duties
- Flexible availability including weekends and holidays
- Basic knowledge of Oakland attractions and transportation