Job Description
Join our award-winning team at the premier beachfront resort in Virginia Beach! We're seeking a dynamic Part-Time Front Desk Agent to deliver exceptional guest experiences while supporting our vibrant hospitality operations. As the first point of contact, you'll create memorable moments for travelers from around the world while working in a stunning oceanfront environment.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modifications, and room assignments with precision
- Resolve guest concerns promptly while maintaining exceptional service standards
- Process payments accurately and manage cash handling procedures
- Coordinate with housekeeping and maintenance teams for seamless operations
- Maintain detailed records of guest preferences and special requests
- Support concierge services and local area recommendations
Qualifications
- Minimum 6 months hospitality or customer service experience
- Proficiency in hotel management software (Opera, Cloudbeds, or similar)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required
- Basic knowledge of Virginia Beach tourism attractions preferred