Job Description
Join our dynamic hospitality team as a Part-Time Front Desk Agent at Grand Plaza Hotels in Seattle! We're seeking energetic professionals to deliver exceptional guest experiences during flexible shifts. This role is perfect for students, night owls, and career changers seeking flexible hours in a vibrant urban setting. Enjoy competitive compensation, complimentary hotel discounts, and a supportive work environment that values your contributions.
Responsibilities
- Manage check-in/check-out processes efficiently with hotel management software
- Handle guest inquiries, resolve complaints, and provide local recommendations
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through professional appearance and service excellence
- Monitor security procedures and emergency protocols during shifts
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency with PMS systems (Opera, etc.) and Microsoft Office
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Washington State Food Handler's Card (or willingness to obtain)
- Basic math skills for cash handling and billing