Job Description
Join our award-winning hospitality team at Grand Plaza Hotel Minneapolis! We're seeking a dynamic Part-Time Front Desk Agent to deliver exceptional guest experiences in the heart of downtown. This role offers flexible scheduling, competitive compensation, and growth opportunities within our luxury hotel chain. Perfect for students or professionals seeking a rewarding hospitality career with work-life balance.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel property management systems
- Handle reservation inquiries, room assignments, and billing transactions with precision
- Resolve guest concerns promptly and maintain high satisfaction standards
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate cash handling procedures
- Provide local recommendations and concierge services to enhance guest experiences
- Uphold brand standards through professional appearance and communication
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service or front desk experience
- Proficiency in hotel property management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively in fast-paced environments
- Flexible availability including weekends, evenings, and holidays
- Basic computer literacy and cash handling experience
- Positive attitude with strong problem-solving abilities