Job Description
Join the heart of hospitality at Grand Plaza Hotel! We're seeking a dynamic Part-Time Front Desk Agent to create memorable guest experiences in Oklahoma City. This role is perfect for energetic individuals passionate about exceptional service and flexible scheduling. Enjoy competitive pay, free parking, and a vibrant team environment while building your career in the thriving Oklahoma hospitality scene.
As a Front Desk Agent, you'll be the first point of contact for our guests, ensuring seamless check-ins, personalized assistance, and problem-solving excellence. Our ideal candidate thrives in fast-paced settings and takes pride in delivering five-star service. If you're ready to grow with us, apply today!
Responsibilities
- Manage guest check-ins/check-outs efficiently with warm hospitality
- Handle reservations, phone inquiries, and guest requests promptly
- Process payments and maintain accurate financial records
- Resolve guest concerns with professionalism and empathy
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Utilize property management systems (Opera/PMS)
Qualifications
- High school diploma or equivalent required
- 6+ months hospitality or customer service experience
- Strong communication and multitasking abilities
- Basic computer proficiency (MS Office, PMS systems)
- Flexible availability including nights/weekends
- Positive attitude and problem-solving mindset
- Ability to stand for extended periods