Job Description
Join our award-winning hospitality team as a Part-Time Front Desk Agent at the heart of Austin's vibrant downtown! We're seeking charismatic individuals to deliver exceptional guest experiences while managing flexible shifts. Perfect for students, night owls, and career changers seeking work-life balance. Enjoy complimentary meals, employee discounts, and a dynamic environment where every day brings new interactions.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns with empathy and problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Provide local recommendations for attractions and dining
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience
- Strong computer proficiency with MS Office applications
- Flexible availability including nights, weekends, and holidays
- Excellent communication and conflict resolution skills
- Ability to stand for extended periods
- Bilingual (English/Spanish) preferred