Job Description
Join our award-winning luxury hotel in downtown Atlanta as a Part-Time Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences while supporting our dynamic operations. This role offers flexible scheduling, competitive compensation, and opportunities for career growth within our renowned hospitality brand.
As the first point of contact for our discerning guests, you'll embody our commitment to excellence through personalized service and seamless check-in/out processes. Perfect for students or professionals seeking a vibrant part-time role in Atlanta's thriving hospitality scene.
Responsibilities
- Efficiently manage guest check-in/out processes while maintaining a warm and welcoming demeanor
- Handle reservation inquiries, room assignments, and payment transactions with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping, maintenance, and valet teams to ensure smooth operations
- Maintain accurate guest records and update property management system in real-time
- Process payments and manage cash drawer with strict adherence to financial protocols
- Act as a local resource, providing recommendations for dining, attractions, and transportation
Qualifications
- Previous front desk or customer service experience in a luxury hotel environment preferred
- Exceptional communication and interpersonal skills with a polished professional appearance
- Proficiency in property management systems (e.g., Opera, Amadeus) and Microsoft Office
- Ability to multitask effectively in a fast-paced, high-pressure setting
- Strong problem-solving abilities with a solutions-oriented mindset
- Flexible availability including evenings, weekends, and holidays
- High school diploma or equivalent; hospitality certification a plus