Job Description
We are seeking a charismatic and detail-oriented Part-Time Front Desk Agent to join our esteemed team in the heart of Denver. If you thrive in a fast-paced hospitality environment and have a passion for creating memorable guest experiences, we want to meet you. This role offers a fantastic opportunity to work flexible shifts while enjoying a premium work culture.
Your Mission:
As the face of our hotel, you will be the first point of contact for our guests. Your role is vital in ensuring smooth operations, from efficient check-ins and check-outs to managing special requests and resolving inquiries with a smile.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a premium first impression.
- Manage the front desk operations, including check-ins, check-outs, and reservation modifications.
- Handle guest inquiries via phone, email, and in-person with patience and professionalism.
- Assist in processing payments and resolving billing discrepancies accurately.
- Maintain a clean, organized, and welcoming lobby environment.
- Adhere to all safety protocols and hotel policies at all times.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- High school diploma or GED required; hospitality experience is a plus.
- Previous experience as a Front Desk Agent or Receptionist is preferred.
- Strong computer proficiency with Property Management Systems (PMS).
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including weekends and holidays.
- Must be professional, friendly, and possess a strong customer service ethic.
- Flexibility to work shift work as required by business needs.