Job Description
We are seeking a dedicated and personable Front Desk Agent to join our dynamic team in the heart of Detroit. As a key member of our hospitality staff, you will be the first point of contact for our guests, setting the tone for an exceptional stay. We pride ourselves on delivering world-class service, and we are looking for someone who embodies our values of professionalism, warmth, and efficiency.
In this role, you will manage guest check-ins and check-outs, handle inquiries with a smile, and ensure our lobby and common areas are pristine. If you are looking for a rewarding part-time opportunity in a vibrant city with a supportive team environment, we want to hear from you.
Responsibilities
- Check guests in and out of the hotel efficiently and accurately, verifying payment and identifying needs.
- Answer and direct incoming phone calls and emails in a professional and timely manner.
- Manage the front desk operations, including mail service, wake-up calls, and luggage handling.
- Assist guests with local recommendations, restaurant reservations, and transportation arrangements.
- Resolve guest complaints and issues immediately to ensure high levels of guest satisfaction.
- Maintain the cleanliness and organization of the reception area and public spaces.
- Process payments and manage cash drawers with strict adherence to hotel policies.
Qualifications
- Previous experience in hospitality, guest services, or front desk operations is preferred.
- Strong verbal communication skills with a friendly and welcoming demeanor.
- Proficiency in Microsoft Office Suite and hotel management software (e.g., Opera, StayNTouch).
- Ability to stand for extended periods and lift moderate amounts of weight.
- Flexibility to work varying shifts, including weekends, holidays, and evenings.
- High school diploma or GED equivalent required.