Job Description
Join our award-winning team at the heart of Fort Worth's hospitality scene! We're seeking a dynamic Part-Time Front Desk Agent to deliver exceptional guest experiences through flexible shift work. As the first point of contact, you'll embody our commitment to luxury service while enjoying a supportive environment with competitive pay and growth opportunities.
Perfect for students, career changers, or those seeking work-life balance, this role offers varied shifts including evenings, weekends, and holidays. Benefit from comprehensive training, a vibrant downtown location near Sundance Square, and the chance to build lasting relationships with international and local guests.
Responsibilities
- Manage seamless check-in/check-out processes for diverse clientele
- Handle reservations, billing inquiries, and guest requests with precision
- Maintain property security through key management and access control
- Collaborate with housekeeping and maintenance teams for operational excellence
- Utilize PMS software (Opera) for inventory and reporting tasks
- Resolve guest concerns with empathy and problem-solving skills
- Uphold brand standards through meticulous facility inspections
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience preferred
- Availability for flexible shifts (evenings, weekends, holidays)
- Proficiency in English; Spanish bilingualism highly valued
- Basic knowledge of PMS systems and office software
- Exceptional communication and conflict resolution abilities
- Ability to stand for extended periods and lift 15 lbs