Job Description
Join our award-winning team as a Part-Time Front Desk Agent at the Grand Hospitality Group in Fort Worth! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences during evening and weekend shifts. This role offers flexible scheduling while allowing you to master hotel operations, build lasting guest relationships, and grow your customer service expertise in a dynamic environment. Perfect for students or professionals seeking work-life balance!
Responsibilities
- Efficiently check guests in/out using PMS systems with 100% accuracy
- Manage reservations, room assignments, and occupancy reports
- Resolve guest inquiries and concerns with proactive problem-solving
- Process payments and maintain secure financial documentation
- Coordinate with housekeeping/maintenance for seamless operations
- Uphold brand standards through personalized guest interactions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Proficiency in Opera, Cloudbeds, or similar hotel software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling aptitude
- Valid Texas driver's license (for shuttle duties if applicable)