Job Description
Welcome to Grand Horizon El Paso, a premier destination for travelers seeking comfort and culture in the heart of the Sun City. We are currently seeking a dedicated and charismatic Part-Time Front Desk Agent to join our vibrant hospitality team. If you have a passion for service and a friendly demeanor, we want to meet you.
As a key member of our front-of-house team, you will be the first point of contact for our guests, setting the tone for their entire stay. We pride ourselves on delivering exceptional experiences and are looking for someone who embodies our values of professionalism, warmth, and efficiency.
Why Join Us?
- Competitive hourly pay ($15 - $18/hr).
- Flexible scheduling to accommodate your lifestyle.
- Discounted rates for hotel stays.
- Opportunity for growth within the hospitality industry.
Responsibilities
- Check guests in and out efficiently using our property management system (PMS).
- Answer incoming calls and emails in a timely, professional, and courteous manner.
- Handle guest inquiries, complaints, and requests promptly to ensure high satisfaction.
- Process payments and manage billing accurately.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist with concierge services and provide local recommendations.
Qualifications
- High school diploma or equivalent required.
- Previous experience in hospitality or customer service is preferred but not required.
- Strong communication and interpersonal skills.
- Proficiency with computers and Microsoft Office Suite.
- Ability to work flexible hours, including weekends and holidays.
- A friendly, approachable, and professional demeanor.