Job Description
Are you a people person with a passion for hospitality? We are seeking a dedicated Part-Time Front Desk Agent to join our award-winning team at The Grandview Hotel in Cleveland. In this pivotal role, you will be the first point of contact for our guests, ensuring a warm welcome and a seamless experience from the moment they arrive. If you thrive in a fast-paced environment and love making guests feel at home, we want to meet you.
Responsibilities
- Provide exceptional customer service to all guests, ensuring a welcoming and comfortable environment.
- Manage check-in and check-out processes efficiently using hotel management software.
- Handle incoming phone calls, emails, and guest requests promptly and professionally.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Process payments accurately and resolve guest inquiries or complaints with a problem-solving attitude.
- Assist with concierge services and provide local recommendations to enhance the guest experience.
Qualifications
- High school diploma or equivalent required.
- Previous experience in a hotel, resort, or customer service role is preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency with Microsoft Office Suite and property management systems.
- Ability to work flexible hours, including weekends and holidays.
- A positive attitude and a genuine commitment to guest satisfaction.