Job Description
Are you a welcoming professional looking for a rewarding opportunity in the hospitality industry? The Grand Union Hotel is seeking a dedicated Part-Time Front Desk Agent to join our exceptional team. We pride ourselves on providing world-class service and creating memorable experiences for our guests.
As a member of our staff, you will be the face of our brand, ensuring every guest feels valued from the moment they arrive. We offer a competitive compensation package, flexible scheduling, and a supportive work environment that fosters growth and career advancement.
Why Choose Us?
- Competitive hourly rate ($18 - $22)
- Flexible part-time schedules to accommodate your lifestyle
- Employee discounts on dining and stays
- Comprehensive training programs
Ready to elevate your career? Apply today!
Responsibilities
- Check guests in and out efficiently, ensuring all necessary registration information is collected and processed accurately.
- Answer incoming phone calls and emails promptly, responding to inquiries regarding reservations, amenities, and local attractions.
- Provide exceptional customer service by addressing guest needs, requests, and concerns with a proactive and solution-oriented approach.
- Handle cash transactions and credit card processing with strict adherence to company security and accounting policies.
- Maintain a clean, organized, and welcoming lobby and front desk area at all times.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
- Assist with concierge services and provide recommendations for dining and entertainment in the Charlotte area.
Qualifications
- High school diploma or GED is required; prior hospitality experience is a plus but not mandatory.
- Previous experience as a Front Desk Agent or in a similar customer service role is preferred.
- Excellent verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel Property Management Systems (PMS) is highly desirable.
- Ability to stand for extended periods and lift up to 25 lbs.
- Must possess a professional appearance and a friendly, outgoing demeanor.
- Must be available to work a variety of shifts, including weekends and holidays.