Job Description
Are you a people person with a passion for hospitality? Grand Horizon Hotel & Suites is seeking a dedicated and welcoming Part-Time Front Desk Agent to join our dynamic team in Albuquerque, New Mexico. We pride ourselves on delivering exceptional guest experiences, and we need someone like you to be the face of our brand.
As a Front Desk Agent, you will be the first point of contact for our guests, ensuring they feel valued and comfortable from the moment they arrive. We offer a supportive work environment, flexible scheduling, and opportunities for growth within the hospitality industry.
Why Join Us?
- Competitive hourly pay.
- Flexible part-time schedule.
- Employee discounts on stays and dining.
- Training and development opportunities.
Take the next step in your hospitality career by applying today!
Responsibilities
- Greet guests warmly and professionally upon arrival and departure, ensuring a smooth check-in and check-out process.
- Manage hotel reservations and room assignments accurately using our Property Management System (PMS).
- Answer incoming phone calls and emails promptly, directing inquiries to the appropriate department.
- Assist guests with local recommendations, directions, and concierge services to enhance their stay.
- Maintain the cleanliness and organization of the front desk area and lobby at all times.
- Handle guest complaints and special requests with patience and a problem-solving attitude.
- Process payments and reconcile daily financial transactions.
Qualifications
- High school diploma or equivalent; prior experience in hospitality or customer service is preferred.
- Strong interpersonal and communication skills with a friendly and approachable demeanor.
- Proficiency in Microsoft Office Suite and hotel property management software.
- Ability to stand for extended periods and lift light furniture or equipment as needed.
- Flexibility to work various shifts, including weekends and holidays.
- Professional appearance and grooming standards.
- Ability to work independently while being a team player.