Job Description
Join our award-winning hospitality team at Harborview Hotels, Baltimore's premier waterfront destination! We're seeking a dynamic Part-Time Front Desk Agent to deliver exceptional guest experiences in our vibrant downtown location. This role offers flexible scheduling while allowing you to showcase your passion for service in a luxury setting. If you thrive in fast-paced environments and love creating memorable stays, apply today!
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservations and room assignments with precision
- Process payments and handle cash transactions securely
- Respond to guest inquiries and resolve issues promptly
- Coordinate with housekeeping and maintenance departments
- Maintain accurate guest records and confidential information
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and problem-solving abilities
- Flexible availability including weekends and holidays
- Basic math and cash handling skills