Job Description
Welcome to Memphis Hospitality Group, where we redefine the standard of excellence in service. We are currently seeking a dynamic and professional Part-Time Front Desk Agent to join our team. In this pivotal role, you will be the face of our organization, greeting guests with warmth and efficiency while ensuring a seamless front-of-house experience.
We are looking for individuals who thrive in a fast-paced environment and are committed to delivering top-tier customer service. As a shift worker, you will enjoy the flexibility of our schedules while contributing to a supportive and high-energy workplace culture.
Responsibilities
- Manage the front desk operations efficiently, including check-ins, check-outs, and managing room reservations.
- Greet all visitors, clients, and employees with a friendly, professional demeanor and provide excellent customer service.
- Answer and route incoming phone calls, emails, and inquiries promptly to ensure no request goes unanswered.
- Perform administrative duties such as data entry, filing, and maintaining accurate guest records.
- Monitor building security, access control, and visitor logs to ensure a safe environment.
- Maintain the cleanliness and organization of the lobby area and front desk equipment.
- Assist with light cashier duties and process payments accurately.
Qualifications
- High school diploma or equivalent is required.
- Previous experience in a front desk, reception, or customer service role is preferred.
- Strong verbal communication skills with a polished telephone manner.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Professional appearance and a positive attitude.