Job Description
Are you a dedicated professional seeking a rewarding career in hospitality?
Grand Horizon Hotel & Suites is looking for a friendly and organized Part-Time Front Desk Agent to join our dynamic team in Mesa, Arizona. We pride ourselves on delivering exceptional guest experiences and offer a supportive environment for our staff to thrive.
As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere. We are seeking a candidate who is detail-oriented, possesses excellent communication skills, and is passionate about service excellence.
What We Offer:
- Competitive hourly rate ranging from $18.00 to $22.00.
- Flexible scheduling to accommodate work-life balance.
- Employee discounts on hotel stays and dining.
- Comprehensive training and growth opportunities within the hospitality industry.
Responsibilities
- Efficiently check guests in and out, ensuring accurate data entry into the Property Management System (PMS).
- Manage the front desk console, answer incoming calls, and respond to guest inquiries regarding local amenities, directions, and services.
- Process payments accurately, manage cash drawers, and handle guest requests such as wake-up calls, room service, and maintenance issues.
- Maintain the cleanliness and professional appearance of the front desk area and lobby.
- Assist with concierge services and provide recommendations to enhance the guest stay experience.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for arrivals.
Qualifications
- Previous experience in customer service or hospitality is preferred.
- High school diploma or GED required; coursework in hospitality management is a plus.
- Proficiency in Microsoft Office Suite and property management software (e.g., Oracle, Micros).
- Strong interpersonal and verbal communication skills with a focus on professionalism.
- Ability to stand for extended periods and lift moderate amounts of luggage or equipment.
- Flexibility to work varying shifts, including weekends and holidays.