Job Description
Join our award-winning hospitality team at Grand Mesa Hotel & Resort as a Part-Time Front Desk Agent! We're seeking passionate professionals to create memorable guest experiences in Mesa's vibrant tourism scene. This role offers flexible scheduling (evenings/weekends) and growth opportunities within our luxury resort chain. Enjoy competitive pay, employee discounts, and a supportive work environment.
Responsibilities
- Check guests in/out efficiently using Opera property management system
- Process payments, manage reservations, and maintain accurate records
- Resolve guest inquiries with empathy and problem-solving skills
- Coordinate with housekeeping and maintenance departments
- Upsell resort amenities and local attractions
- Maintain lobby area cleanliness and professional appearance
- Handle emergency situations following hotel protocols
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic math and cash handling accuracy
- Flexible availability including nights/weekends
- High school diploma or equivalent required
- Valid Arizona driver's license (if airport shuttle duties)