Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in Miami! We're seeking a dynamic Part-Time Front Desk Agent to create memorable guest experiences in our vibrant beachfront location. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, reservations, and guest inquiries with professionalism and warmth. This flexible position offers competitive pay and opportunities for career growth in one of Florida's most exciting cities.
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modifications, and confirmations with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Provide local recommendations to enhance guest experiences
- Maintain a clean, organized front desk environment
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency in hotel management systems (e.g., Opera, IDS)
- Exceptional communication and problem-solving abilities
- Ability to multitask in a fast-paced environment
- Flexible availability including nights, weekends, and holidays
- Bilingual (English/Spanish) skills highly desirable