Job Description
Welcome to a World of Opportunity. We are currently seeking a dynamic and professional Part-Time Front Desk Agent to join our prestigious team in Miami, FL. As the first point of contact for our guests, you will set the tone for their entire stay. If you thrive in a fast-paced hospitality environment and possess a passion for service excellence, we want to meet you.
Why Join Us?
- Competitive hourly wage of $18 - $22.
- Flexible part-time schedule.
- Discounted stays and meals.
Responsibilities
- Manage the front desk operations efficiently, including check-ins, check-outs, and room assignments.
- Greet all guests with a warm, welcoming demeanor and ensure a smooth arrival experience.
- Answer incoming phone calls, respond to emails, and manage guest inquiries promptly and professionally.
- Handle guest complaints or issues with grace and efficiency, escalating when necessary.
- Process payments and reconcile daily financial transactions accurately.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist with concierge services and provide local recommendations to guests.
Qualifications
- High school diploma or equivalent required.
- Previous experience in hospitality or customer service is preferred.
- Proficiency in MS Office and property management software is a plus.
- Excellent verbal communication and interpersonal skills.
- Ability to work a flexible schedule, including weekends and holidays.
- Bilingual (English/Spanish) is highly desirable for our Miami location.